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One that tells you what is happening in the present. And, one that helps you predict what will happen in the future. Our analytic solutions help you understand the why behind every one of those whats so you are armed with ways to continually improve. With the right tech, you can control the touchpoints. You don't need to rip and replace to get your CX technology stack humming.
Duties include answering inbound customer communications, conducting research to resolve customer issues, and providing exceptional customer service. F/T remote customer service representative will answer incoming communications from customers and conduct research to provide answers and resolve issues. HS diploma or GED, 6 months+ of customer service, computer savvy, and high-speed internet required. TTEC is proud to be an equal opportunity employer.
Start Your Dynamic Career Working From Home With TTEC
This is the employer's chance to tell you why you should work for them. The information provided is from their perspective. Get started with your Free Employer Profile to respond to reviews, see who is viewing your profile, and share your brand story with top talent. For more information on TTEC’s work-from-home jobs, check out this FAQ section.
The business analyst at TTEC is responsible for helping clients implement contact center software, overseeing development and project teams, and understanding customer business requirements. The company was rated as one of the top 100 work-from-home jobs from FlexJobs in 2019, and they have many awards, accolades, and recognition for their employees. While the overall review of working at the company is a 3.5 out of 5 stars, most call center jobs rank lower and every job in this industry is likely to be fast-paced. It’s a common theme of working with the public and requires a specific type of personality.
Start your new career here.
You’ll be trained as a subject matter expert in your field so you can confidently answer questions, troubleshoot, and conduct research to help customers solve issues. You deliver amazing experiences working remotely to our clients and their customers — we'll deliver you an amazing TTEC journey. Our end-to-end solutions take customer and employee experience to the next level. From conceptualizing strategy to bringing it to life, we partner with clients every step of the way.
Caitlin Pyle, multi-millionaire work at home mentor will show you how to work from home as a proofreader and makeup to $60/hr! Enter the username or e-mail you used in your profile. A password reset link will be sent to you by email.
Employment Experience Reviews
You must treat this as a professional position and keep your office completely noise-free. Common noise distractions include televisions, radios, barking dogs or other pets, family members or others in your home, doorbells, cell phones and even lawn mowers. You need to ensure that you will focus on the customers at all times by working in a consistently quiet environment during your shift. A noise-cancelling headset is also strongly recommended.
Turning on channels or technology is not enough to create quality experiences. Brands must understand the entire customer journey. Learn 4 strategies to hit the right notes and make your omnichannel CX sing. Chairman and Chief Executive Officer Ken Tuchman founds TeleTech to transform the way companies deliver the customer experience. If this job sounds like it’s a good place for you to start, check out their website and see their application process.
Other lower-rating comments had to do with taking time off or the lack of support from their team leader during training. The disappointment about taking time off was that it seemed as though the company wasn’t as flexible as they state. The comments about the lack of support were that it seemed to be that leaders were never around when the employee needed them and that the other staff members didn’t take the work seriously. TTEC is an award-winning company that prioritizes creating happy remote workers as well as serving some of the top brands and clients.
You can expect performance bonuses in addition to regular compensation and plenty of career growth opportunities. We are customer, employee, and digital transformation experts. Delight customers and improve operational KPIs at the lowest overall cost to serve.
Do you have a passion for helping others and giving them peace of mind? Based off of 7,800+ reviews, the TTEC employees have rated the company at a 3.5 out of 5 stars. One common statement about the company was that it does offer training experiences but wants all employees to learn in a tight timeframe. Another con, as claimed by someone who rated the company as a 5-star company to work for, is that the training courses can be overwhelming due to the amount that an employee has to do monthly. A technical support specialist will have a fast-paced position where they will help clients troubleshoot technical issues and come up with solutions to the problems. You will want to put customers’ needs first, and want to be a people pleaser.
This means that if you are passionate about your career, TTEC is a great company to work with. The TTEC salary for the staff account position is between $12 and $21 hourly. He/she conducts post-campaign analysis, helps develop campaigns, and recognizes campaign improvement opportunities. The TTEC service delivery director earns between $10 and $17 per hour. This role requires a minimum of 3 -5 years of development experience. He/she also assists in the delivery and management of client analysis.
Application Consultants perform Business Analysis, QA Testing tasks, and Training to fuel exceptional customer experiences. Part time hours vary depending on business needs and require weekend availability. For over 40 years, our business has been helping companies make their customers happy.
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